TERMS & CONDITIONS

Last Updated: September 10, 2026

Welcome to Okya.store. These Terms & Conditions (“Terms”) govern your access to and use of the Okya.store website, including your purchase and use of our products and services.

By accessing our website, placing an order, creating an account, or otherwise using our Services, you agree to these Terms and the policies referenced on our website.

If you do not agree with these Terms, please do not use our website or place an order.

If you have any questions regarding these Terms, please contact us at okya.support@gmail.com.

1. General Terms

1.1 Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.

If you are below the legal age required to make purchases independently in your jurisdiction, you must use our website with the permission and involvement of a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms.

1.2 Prohibited Website Use

You may not use our website:

• For unlawful, fraudulent, deceptive, or unauthorized purposes

• To violate any applicable law or regulation

• To interfere with or disrupt the operation or security of our website

• To gain unauthorized access to our systems, accounts, servers, or networks

• To introduce viruses, malware, malicious code, or other harmful material

• To impersonate another person or entity

• To collect, misuse, or attempt to obtain personal information belonging to others

• To infringe intellectual property or other legal rights

• To interfere with another customer’s use of our Services

We reserve the right to suspend or terminate access to our website, refuse service, or cancel orders where reasonably necessary to protect our customers, business, website, or legal rights.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, features, pricing, and other information displayed on our website are accurate.

However, minor variations may occur.

Product colors may appear differently depending on your device, screen settings, lighting, photography, or other factors.

Product photographs and illustrations are provided for product representation purposes and may not perfectly reflect the physical product.

We reserve the right to:

• Correct errors or inaccuracies

• Update product information

• Modify product specifications

• Change prices

• Limit quantities

• Discontinue products

• Modify or withdraw promotions

• Correct availability information

Such changes may be made at any time, subject to applicable law.

3. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is not considered accepted until we have confirmed the order and/or processed the payment, subject to applicable law.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in circumstances involving:

• Suspected fraud or unauthorized activity

• Payment issues

• Pricing or listing errors

• Product availability limitations

• Duplicate or unusually large orders

• Incorrect customer information

• Technical errors

• Other circumstances that may prevent legitimate fulfillment

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.

If we need to contact you regarding an order, we will use the contact information provided during checkout.

You are responsible for ensuring that your name, email address, billing information, shipping address, and other order information are accurate and complete.

4. Pricing and Payment

All prices displayed on our website are subject to change without prior notice, except where applicable law requires otherwise.

The price applicable to your purchase will be the price displayed at checkout when your order is placed.

Payments are processed through third-party payment providers.

Your payment information may be collected and processed directly by the applicable payment provider. Okya.store does not control the security or privacy practices of third-party payment providers.

By completing a purchase, you agree to comply with any applicable terms and conditions of the payment method or payment provider used for your transaction.

5. Shipping and Delivery

5.1 Free Worldwide Shipping

Where a free-shipping offer is displayed and applicable to your order, Okya.store will not charge a separate standard shipping fee.

However, free shipping does not necessarily include customs duties, import taxes, tariffs, brokerage fees, handling fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, such charges are the customer’s responsibility.

5.2 Order Processing

Orders are processed after order confirmation and successful payment.

Processing and delivery times may vary depending on destination, order volume, carrier availability, customs procedures, holidays, weather, transportation conditions, and other circumstances.

Any delivery timeframe displayed on our website is an estimate unless expressly stated to be guaranteed.

5.3 Tracking

Where available, tracking information will be provided after shipment.

Please allow approximately 24–72 hours for tracking information to appear or update after shipment.

Tracking information may occasionally remain unchanged while a package is traveling between facilities, undergoing customs processing, or awaiting carrier updates.

5.4 Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

Okya.store does not control customs procedures and cannot guarantee the time required for an order to clear customs.

5.5 Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Okya.store is not responsible for delays, failed deliveries, returned packages, or additional costs caused by an incorrect, incomplete, or outdated address provided by the customer, to the extent permitted by applicable law.

If you discover an address error, contact us immediately at okya.support@gmail.com.

We will make reasonable efforts to correct an address before fulfillment, but changes cannot be guaranteed once an order has been processed or shipped.

6. Returns, Refunds, and Exchanges

6.1 30-Day Change-of-Mind Returns

Subject to the conditions below and applicable law, you may request a return within 30 days of receiving your order if you have changed your mind.

You do not need to provide a reason for a change-of-mind return.

To request a return, contact okya.support@gmail.com within 30 days of receiving your order.

Do not send a product back before contacting us.

We will provide the applicable return instructions and return address.

6.2 Return Conditions

For a change-of-mind return, the product should be returned in its original condition and, where reasonably possible, in its original packaging.

Products that have been intentionally damaged, misused, modified, altered, or improperly handled after delivery may be refused or may have a refund reduced to the extent permitted by applicable law.

6.3 Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact okya.support@gmail.com as soon as reasonably possible.

Please provide your order information and clear photographs or videos showing the issue where reasonably possible.

Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, or another appropriate remedy.

6.4 Return Shipping Costs

For change-of-mind returns, the customer may be responsible for return shipping costs unless we state otherwise or applicable law requires us to cover those costs.

Where a product is defective, damaged, or incorrectly supplied, Okya.store will provide an appropriate remedy and cover applicable costs where required by law.

6.5 Refunds

Once an approved return has been received and inspected, an approved refund will generally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Nothing in these Terms limits or excludes any mandatory consumer rights or remedies available to you under applicable law.

7. Privacy

Your privacy is important to us.

When you use our website, place an order, contact us, or otherwise interact with our Services, we may collect information such as your name, email address, phone number, billing and shipping information, order information, device information, IP address, website activity, cookies, and communications you send to us.

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide customer support

• Process returns, refunds, and exchanges

• Prevent fraud and unauthorized activity

• Maintain and secure our website

• Improve our products and Services

• Analyze website and advertising performance

• Send marketing communications where permitted by law

• Comply with legal obligations

We may use third-party service providers for services including e-commerce hosting, payment processing, shipping, fulfillment, customer support, analytics, advertising, marketing, fraud prevention, and website functionality.

Payment card information may be processed directly by third-party payment providers rather than stored by Okya.store.

Our website may be powered by Shopify and other third-party service providers. Those providers may process personal information as necessary to provide their services and may have their own privacy policies.

Because some of our service providers may operate internationally, your information may be processed or stored outside your country.

For more information about how we handle personal information, please review our Privacy Policy.

8. Cookies and Marketing

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• Operate and secure our website

• Remember preferences

• Understand website activity

• Improve website performance

• Analyze customer behavior

• Measure advertising effectiveness

• Support marketing and advertising activities

Where permitted by law, we may send marketing communications about Okya.store, including information about products, promotions, discounts, new releases, and special offers.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the relevant communication or by contacting okya.support@gmail.com.

You may continue to receive necessary non-promotional communications, including order confirmations, payment information, shipping updates, and other transaction-related communications.

9. Intellectual Property

Unless otherwise stated, the Okya.store name, branding, logos, trademarks, product designs, photographs, videos, graphics, text, website design, layouts, and other content displayed on our website are owned by or licensed to Okya.store and are protected by applicable intellectual property laws.

You may access and use our website for personal and lawful purposes.

You may not, without prior written permission:

• Copy or reproduce our content

• Modify or create derivative works

• Republish or redistribute our content

• Sell, license, or commercially exploit our content

• Use our branding or trademarks in a misleading manner

• Use our product photographs or designs for commercial purposes

Nothing in these Terms transfers any intellectual property rights to you.

10. Third-Party Services and Links

Our website may contain links, integrations, payment services, applications, or other features provided by third parties.

Third-party services may operate under their own terms, conditions, and privacy policies.

Okya.store does not control and is not responsible for the availability, content, privacy practices, security, or operation of third-party services, except where applicable law provides otherwise.

Your use of third-party services is subject to the terms and policies of those providers.

11. Disclaimers

We make reasonable efforts to maintain our website and provide accurate product and service information.

However, to the maximum extent permitted by applicable law, we do not guarantee that:

• The website will always be available or uninterrupted

• The website will always be error-free

• Website content will always be completely accurate or current

• Products will always be available

• Delivery estimates will always be met

• The website will be completely free from security vulnerabilities or harmful components

Nothing in these Terms excludes any warranty, guarantee, consumer protection, or legal right that cannot legally be excluded or limited.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Okya.store will not be responsible for indirect, incidental, special, punitive, or consequential losses arising from your use of our website or purchase or use of our products.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to remove, restrict, or reduce any mandatory consumer rights or protections available to you.

13. Events Outside Our Reasonable Control

Okya.store will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, customs delays, government actions, strikes, carrier disruptions, technical failures, supply shortages, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, Services, legal requirements, or business practices.

The latest version will be posted on our website with an updated “Last Updated” date.

Where permitted by law, continued use of our website after revised Terms are posted constitutes acceptance of those revised Terms.

Where applicable law requires additional notice or consent for a material change, we will provide such notice or obtain such consent as required.

15. Governing Law and Consumer Rights

These Terms are subject to the laws applicable to Okya.store and the relevant transaction, except where mandatory consumer-protection laws applicable to you provide rights that cannot legally be excluded, waived, or restricted.

Nothing in these Terms prevents you from exercising any mandatory consumer rights or remedies available under applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

16. Contact Us

If you have questions about these Terms, your order, returns, refunds, products, or any other matter relating to Okya.store, please contact us:

Okya.store Support
Email: okya.support@gmail.com
Live Chat: Available through our website